Shipping policy
ORDER JOURNEY
Order Placed Immediately
Processing 1 to 3 business days
Dispatch After processing
Delivery 8 to 12 business days after dispatch
DELIVERY TIMES
Below you will find the average delivery times for all our orders:
| Stage | Timeframe |
|---|---|
| Order Processing | 1 to 3 business days (may take longer if the order is placed on a Friday evening or over the weekend) |
| Estimated Delivery | 8 to 12 business days after dispatch |
HOW TO PLACE AN ORDER
Ordering at Purrwell is as simple as possible. Follow the steps below:
1. Product Go to the product page, select the correct options, and click "Add to Cart".
2. Checkout Open your cart and proceed to checkout. Enter your contact information and delivery address.
3. Review Check your order and delivery details, including the shipping information shown at checkout.
4. Payment Select your preferred payment method from the options available at checkout and enter the required details.
5. Confirm Follow the instructions at checkout to complete your purchase. If you encounter any issues, please contact us at support@purrwell.com.
PAYMENT METHODS
At Purrwell, all payment methods are encrypted via SSL, meaning you can always count on a secure payment environment.
- Credit Card — AMEX · Mastercard · Maestro · Visa
SHIPPING COSTS
We cover the shipping costs on all orders.
All our products are delivered door-to-door, 100% free of charge. There is no minimum order value required.
ORDER DISPATCH
Found the perfect product for your cat on our website? We want you and your cat to enjoy it as quickly as possible! That's why we make sure your order is processed and shipped as fast as we can.
To be able to offer fair prices on our products, we choose to collect orders in larger batches and ship them all together once we reach the required minimum quantity. We appreciate your understanding and your willingness to help us build a better, more sustainable world.
Note: Like many other online stores, we are very busy and delays may occur. Please keep this in mind when placing your order. We will do everything we can to ship your order as quickly as possible.
If you need your order urgently, please contact us by email before placing it to check the available dispatch options. Same-day dispatch is not guaranteed.
Contact: support@purrwellcat.com